Halvard Cloud · 2025
Rebuilding the API reference around tasks
Reference pages were organised by endpoint, which meant newcomers had to know the answer before they could find it. I mapped the most common jobs and restructured the reference so each one starts from a task.
ResultSupport now links to docs pages instead of rewriting answers by hand.
Halvard Cloud · 2024
A shared style system for eleven product teams
Terminology drifted between teams and releases. I wrote a lean style guide with a controlled vocabulary, then wired it into pull request linting so writers and engineers see guidance where they work.
ResultOne vocabulary across the console, docs and error messages.
Tessel Payments · 2021
Error messages that explain the fix
Working with backend engineers, I audited the platform's error catalogue and rewrote each message to name the cause, the likely fix and a link to deeper guidance.
ResultThe catalogue became a template later adopted by two other squads.